Retail Supervisor NQF 4

The purpose of this qualification is to prepare a learner to function as a Retail Supervisor.

A Retail Supervisor controls and coordinates the work performance of a team of employees operating within a specific area in a retail or wholesale business.

The qualified learner will typically demonstrate:

• Team leadership
• Attention to detail
• Good communication
• Ethical and responsible behaviour
  Consistency in performance

A qualified learner will be able to:

• Supervise staff operating in a wholesale or retail operation.
• Supervise the implementation and maintenance of retail or wholesale operations.
• Analyse causes of customer complaints and resolve these complaints in a manner that promotes customer satisfaction and loyalty.