Conflict Management Skills Programme
QCTO-approved skills programme at NQF Level 5
8 credits
The programme aims to equip learners to identify, analyse, manage and resolve conflict in the workplace to maintain harmony and improve productivity.
Learners will develop the ability to:
- Identify and describe main sources of conflict
- Distinguish different types of conflict
- Apply strategies for conflict management
- Use appropriate techniques to resolve conflict
- Develop and implement follow-up plans
- Compile conflict resolution reports
This qualification consists of compulsory:
KNOWLEDGE MODULES
Learners cover seven core topics:
- Sources of conflict
- Types of conflict
- Strategies for conflict management
- Techniques in conflict management
- Conflict consequences analysis
- Emotional intelligence in conflict resolution
- Components of a conflict resolution report
PRACTICAL SKILL MODULES
Learners practice applying the theory through:
- Teamwork in conflict resolution
- Profiling workplace conflict
- Analysing conflict causes
- Determining and implementing management strategies
- Selecting and applying resolution techniques
- Analysing conflict consequences
- Applying emotional intelligence
- Developing follow-up plans
- Compiling conflict resolution reports